Refund & Cancellation Policy

1. Overview

This policy explains how subscription cancellations and refunds are handled on Jugnuplay. By subscribing to our service, you agree to the terms outlined below.

2. Subscription Cancellation

You may cancel your subscription at any time from your account settings. Cancellation will stop future renewals, but you will continue to have access to the service until the end of your current billing period.

3. Refund Eligibility

• Refund requests raised within 24 hours of a successful payment, where the subscription has not been used, are eligible for a full refund.
• If content has already been accessed or streamed after purchase, the subscription is considered used and is not eligible for a refund.
• Duplicate or accidental payments made in error are eligible for a full refund upon verification.

4. Non-Refundable Cases

Refunds will not be provided for change of mind after content has been accessed, or for subscriptions cancelled after the eligible refund window has passed.

5. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your registered mobile number and payment details. Requests are typically reviewed within 3–5 business days.

6. Refund Processing Time

Approved refunds are processed back to the original payment method within 5–7 business days, depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

8. Contact Us

For any questions regarding refunds or cancellations, reach out to us at [email protected] or visit our Contact page.